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Gary Drake April 27, 2006

Posted by gdrake in General.

Change team process becoming interesting. Our Aim is to reduce no shows for psychiatric services. Psychiatrist resigns one week later.



1. dmoore - April 28, 2006


I would be interested to hear about some of the PDSA’s you have tried with this Aim as we have been trying to get a handle on that as well (not as a specific change team). We began by encouraging the individual’s case manager to accompany them to the session (this is with the serious mentally ill mind you). We had some early success, but then saw the numbers go up again. Anyway, I would be interested to hear what you have tried?

2. gdrake - May 5, 2006

We just completed the nominal group process and had some interesting thoughts and suggestions. I’ll gladly share any actions and results as we continue this project.

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